Insights

There is an old, wise saying: “You don’t know what you don’t know.” In this day of instant results, vast amounts of data, and artificial intelligence, there is still no better teacher than experience. For difficult tasks in life, the…

A client (we’ll call her Nancy) came into my office one morning.  She was upset with another manager (we’ll call her Sharon) of a related department.  Nancy complained for 15 minutes about Sharon, explaining how Sharon sabotages Nancy’s efforts to…

Building Proprietary Software for Insurance: When Custom Solutions Are the Best Path Forward Off-the-shelf software can meet many insurance company needs, but not every business model, process, or opportunity fits neatly inside a vendor platform. Proprietary insurance software may make…

If your idea of holding people accountable centers on maintaining control of everyone’s deadlines welcome to exhaustion and frustration! In reality, accountability and employee engagement go hand-in-hand. According to a Gallup survey, poor employee engagement manifests itself in: Higher absenteeism Higher…

With the growing complexities of competitive business models, relying on strategic vendor relationships has become a widespread necessity in almost all industries. Having trusted vendor relationships, particularly in software implementation or software as a service (SaaS), can mean the difference…

Insurance companies, in the age of digital transformation, see opportunities in replacing legacy IT systems with third-party software solutions. This third article in our series on digital transformation in the insurance industry focuses on third-party software solutions that support insurance…

Choosing an insurance software vendor is not simply a comparison of features, functionality, and price. The system may support accounting, policy administration, claims, reporting, data, and other business functions for years, so leadership needs to understand how well each option…

Deciding whether to update your insurance company’s legacy information system is the business equivalent of determining whether or not you want to replace the failing transmission in your otherwise reliable, 10-year-old car with 200,000 miles on the odometer. Will that…

  Accurate or not, the use of technology and systems development in the insurance industry has the reputation of being conservative. That approach may have worked in the past. Today, insurance companies need high-quality information to make better-informed decisions. Going…

It’s 9 a.m. on a Saturday. Something failed at work, and you are “on call” this weekend. The legacy system limps on life support, years past its expiration date. Those who understand the system’s ailments, idiosyncrasies, and inner workings have…