Insights

Why Insurance System Transformations Struggle Insurance organizations often spend months planning an insurance system transformation that includes defining requirements, developing RFPs, evaluating software vendor responses, sitting through demonstrations, negotiating contracts, and planning implementation timelines. Those decisions are important, but projects…

  Whether you’re scaling up, overhauling legacy systems, or staying compliant with new regulations, every insurance organization eventually faces a project that feels overwhelming. Insurance system transformation projects are seen as opportunities by leadership, but executing them requires careful planning,…

The Cost of Unclear Decision-Making Most project teams can handle hard work. What wears them down is having the same conversations with multiple people because no one is quite sure who has final say. Questions start coming up: Should we…

Protecting Teams During Insurance System Transformations The best financial system in the world will fail if your people are too exhausted to use it. This is the reality of transformation in insurance. Your accounting teams already work long hours before…

How Business Leadership Retains Control During Insurance System Implementations Software vendors are experts in their platforms. They know the technical capabilities, the configuration options, and the standard workflows that their systems support. But they are not experts in your business.…

Moving from Fragmented Data to Enterprise Alignment In many insurance organizations, financial data lives in fragments. One regional office maintains its own chart of accounts. Another entity, acquired years ago, still uses legacy coding structures. A third operation has customized…

Why Insurance Transformation Stalls – And How to Succeed Insurance companies face a unique challenge: the systems that power their financial operations are often the same systems holding them back. Core policy systems, claims platforms, billing infrastructure, and general ledgers…

Prior to consulting, I managed multiple IT projects for the publicly traded company where I was employed. I learned that while it’s possible to manage an IT project internally, there are some challenges. If you’re considering running your own project,…

There is an old, wise saying: “You don’t know what you don’t know.” In this day of instant results, vast amounts of data, and artificial intelligence, there is still no better teacher than experience. For difficult tasks in life, the…

A client (we’ll call her Nancy) came into my office one morning.  She was upset with another manager (we’ll call her Sharon) of a related department.  Nancy complained for 15 minutes about Sharon, explaining how Sharon sabotages Nancy’s efforts to…